Shipping policy

Perfumery Solutions · Dubai, United Arab Emirates · Since 1997

Last updated: 3 November 2026

We ship from Dubai to customers in the UAE, across the GCC and worldwide. Each oil is weighed to order and sealed before it leaves us.

1. Where we ship and what it costs

We deliver to three zones:

United Arab Emirates: all emirates.
GCC countries: the Gulf Cooperation Council states.
Rest of the world: all other countries we are able to ship to.

The shipping fee and the estimated delivery time for your order are shown at checkout before you pay. Delivery times are estimates and can be affected by public holidays, customs clearance and carrier conditions.

All prices are in UAE dirhams (AED) and include 5% VAT.

2. Processing time

We prepare your order promptly after payment confirmation. Orders placed outside working hours, on Fridays after closing, on Sundays or on public holidays are processed on the next working day.

3. Tracking

After dispatch we share your tracking details with you.

4. Customs, duties and taxes

For orders shipped outside the UAE, import duties, taxes and customs clearance depend on the destination country and are set by its authorities. They are the buyer's responsibility and are not included in our prices or shipping fees, unless we confirm otherwise in writing.

Rules for perfumery products differ from one country to another, so please check your local import requirements before ordering.

5. Shipping restrictions

Carriers classify perfume oils according to each product's safety data, and some carriers and countries apply special rules to liquids and fragrance products. If a carrier or customs authority requires extra conditions, or if we cannot ship to your country, we will tell you before dispatch and offer alternatives, including a full refund.

6. Packaging

Each oil is sealed in its bottle and packed securely to protect it in transit. Bottles up to 50 g are amber glass; from 100 g they are aluminium. The weight on the label is the net weight of the oil.

7. Delivery address and missed deliveries

Please give a complete and accurate address and a phone number on which the courier can reach you. If a parcel is returned to us because of an incorrect address, an unanswered courier call or a refused delivery, we will contact you to arrange re-delivery, and additional shipping costs may apply.

8. Check your parcel

Please check your parcel when it arrives. If it is damaged or leaking, or the contents are not what you ordered, contact us within 7 days of delivery, with photos of the parcel, the label and the product. See our Refund and Returns Policy.

9. Larger quantities

Quantities above those listed on the website (for example above 5 kg) are arranged directly with us by phone or at the showroom. Shipping method, cost and timing for these orders are agreed in writing at the time of the order.